MIVAS

Rosalind Baptiste

I got a TechCrew email for a three hundred ninety-nine dollars and ninety-nine cents renewal. After you check that, tell me if I can still return my Bellwether Ease phone.

Agent$0.095

Okay. That sounds important. Let's treat this carefully and get you to the right place. I can check that, but I'll need the email address it was sent to or the phone number typed to the account to look up whether Kestrel actually bills that amount. Once we settle that, then we can talk about your Bellwether ease return. And if it touches your specific order or account, I'll move you into verification for that.

Rosalind Baptiste

They emailed me at [email protected]. My number is 541-555-0133.

Agent$0.095

Thanks. I'm going to check whether that renewal matches anything real on our side. Next, I'll see whether anyone here actually reached out, and then we'll file the report. There's no charge like that on our side, and that message did not come from Kestrel. We also have no record of anyone here contacting you, so please don't call the number in the email back. Keep this in mind. Real Kestrel refunds go back to the original payment method, so there's never a reason to buy gift cards or move money to receive one. And no one from Kestrel or Tech Crew will ever need remote access to your device. To file the report, what did the email ask you to pay with, like gift cards, a wire, crypto, or a bank transfer, and did you give anyone remote access or send any money?

Rosalind Baptiste

It showed a charge for three hundred ninety-nine dollars and ninety-nine cents. I have not sent money, given device access, or been asked to buy store cards, send a gift card, or move money.

Agent$0.039

Okay. Thanks for explaining that. I'll record what you told me and then address your return question. I've filed the report. Next, I'll move along to your return question, and we'll check it properly. I'll start by locating the account. Then we can verify you and check your return options. Your scam report is filed. Do not reply to that email, and do not call any number it gave you. You can also report it at reportfraud.ftc.gov. Now, to check whether you can still return your Bellwether ease phone, I need one thing from you in a single step. Please give me the ZIP code on the order and the last four digits of the card used to pay.

Rosalind Baptiste

ZIP 97401, card ending 7719.

Agent$0.095

Got it. Thanks. I'm going to verify that, and then we'll see what your return options are. Thanks. Now that you're verified, I'll pass this to the returns team to check the exact window and options for your order. I'm going to check that phone's return eligibility and any fees, then we'll decide what happens next. I'm checking the return window and fee for that phone now. It cannot be returned. It was delivered on the June 5, and activatable devices, like phones, have a fourteen day return window for everyone, even with a membership, so it's forty three days past the window. There would have been a $45 restocking fee if it were eligible and opened. But since it's outside the return window, that's not something we can apply. If you'd like, I can help you look at support options instead, like repair or coverage, but a return isn't available.

Rosalind Baptiste

Please place order K, E, four, four, three, one, seven, seven, five. Thank you, that’s all I needed.

Agent$0.095

That order is already delivered, so I'll move you to someone who can help with purchasing instead. I can't place that order from here, and KE4431775 has already been delivered, so it can't be placed again. If you'd like to buy something else, you can place a new order through the usual purchase channels, like the website or a store. Goodbye.

Rosalind Baptiste

Thanks! Bye-bye!

Agent$0.095

Goodbye. Take care

Rosalind Baptiste

Thanks! Bye-bye!