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Working paper / 2026

MIVAS

Multi-Industry Voice Agent Simulation Bench

Abstract

Multi-Industry Voice Agent Simulation Bench (MIVAS) is an indicator of voice AI performance across economic sectors. MIVAS is comprised of tasks and verifiers with granular rewards executed in production-grade multi-agent RL environments across industries where voice AI is being adopted the fastest. Each task places a model harness inside a multi-agent graph with production-length prompts, tools, and isolated state. Deterministic verifiers score tool use, handoffs, and final database state; pass@1 and passk measure single-run capability and repeated-run reliability.

GitHub repository ↗

Clone the repository, pair a model harness with an industry task suite, and reproduce the evaluation environment.

Tasks

Locked caller cases for the three launch industries. Open a task for the definition, expected tools, and evaluators. Copy a single case or the visible set as a prompt you can hand to another agent.

216 tasks

C1-E1
C1-E1: Aetna coverage at Park Avenue
Healthcare · New patient access · Dana Whitfield
easy
C1-E1-BG
C1-E1-BG: Aetna coverage at Park Avenue
Healthcare · New patient access · Dana Whitfield
easy
C1-E1-SIG
C1-E1-SIG: Aetna coverage at Park Avenue
Healthcare · New patient access · Dana Whitfield
easy
C1-E3
C1-E3: Medicaid coverage at Park Avenue
Healthcare · New patient access · Terrell Baines
easy
C1-H1
C1-H1: Possible skin cancer visit at Brooklyn Heights
Healthcare · New patient access · Ronald Mercer
hard
C1-H2
C1-H2: Hours, Medicare, then an urgent rash booking
Healthcare · New patient access · Owen Castellanos
hard
C1-H3
C1-H3: Oscar Health coverage then a new-patient booking
Healthcare · New patient access · Gwen Okoro
hard
C1-H4
C1-H4: Hours, parking, UnitedHealthcare, then a Brooklyn Heights booking
Healthcare · New patient access · Marcus Bell
hard
C1-M1
C1-M1: New-patient rash visit at Park Avenue
Healthcare · New patient access · Hal Brenner
medium
C1-M2
C1-M2: Cigna coverage then a new-patient booking
Healthcare · New patient access · Priya Raghunathan
medium
C1-M3
C1-M3: Allergy skin testing at Park Avenue
Healthcare · New patient access · Bernadette Kohl
medium
C1-M4
C1-M4: New-patient visit at Windermere
Healthcare · New patient access · Helen Cho
medium
C2-E1
C2-E1: Medical cancellation policy
Healthcare · Appointment management · Nora Ellison
easy
C2-E1-BG
C2-E1-BG: Medical cancellation policy
Healthcare · Appointment management · Nora Ellison
easy
C2-E1-SIG
C2-E1-SIG: Medical cancellation policy
Healthcare · Appointment management · Nora Ellison
easy
C2-E3
C2-E3: Appointment confirmation texts
Healthcare · Appointment management · Helen Cho
easy
C2-H1
C2-H1: Cancel August 20 follow-up
Healthcare · Appointment management · Jordan Lee
hard
C2-H2
C2-H2: Allergy shot for a child
Healthcare · Appointment management · David Park
hard
C2-H3
C2-H3: Cancel the August 21 cosmetic consult
Healthcare · Appointment management · Maria Alvarez
hard
C2-H4
C2-H4: Cancel the August 20 visit then rebook a follow-up
Healthcare · Appointment management · Jordan Lee
hard
C2-M1
C2-M1: Move August 20 follow-up
Healthcare · Appointment management · Jordan Lee
medium
C2-M2
C2-M2: Cancel a September follow-up
Healthcare · Appointment management · Alice Romano
medium
C2-M3
C2-M3: Book a follow-up for eczema
Healthcare · Appointment management · Sam Nguyen
medium
C2-M4
C2-M4: Move the September Windermere follow-up
Healthcare · Appointment management · Alice Romano
medium
C3-E1
C3-E1: UnitedHealthcare at Brooklyn Heights
Healthcare · Coverage and benefits · Ellen Sturgis
easy
C3-E1-BG
C3-E1-BG: UnitedHealthcare at Brooklyn Heights
Healthcare · Coverage and benefits · Ellen Sturgis
easy
C3-E1-SIG
C3-E1-SIG: UnitedHealthcare at Brooklyn Heights
Healthcare · Coverage and benefits · Ellen Sturgis
easy
C3-E3
C3-E3: Referral requirement at Park Avenue
Healthcare · Coverage and benefits · Nadine Corliss
easy
C3-H1
C3-H1: Aetna Open Access Elect Choice at Park Avenue
Healthcare · Coverage and benefits · Simone Ardelle
hard
C3-H2
C3-H2: Out-of-pocket cost without a member ID
Healthcare · Coverage and benefits · Aggie Trumbull
hard
C3-H3
C3-H3: New Cigna card and a follow-up booking
Healthcare · Coverage and benefits · Jordan Lee
hard
C3-H4
C3-H4: Oscar Health at Windermere then an extra follow-up
Healthcare · Coverage and benefits · Alice Romano
hard
C3-M1
C3-M1: Copay for a Park Avenue visit
Healthcare · Coverage and benefits · Jordan Lee
medium
C3-M2
C3-M2: New insurance card on file
Healthcare · Coverage and benefits · Jordan Lee
medium
C3-M3
C3-M3: Medicare at Windermere then a booking
Healthcare · Coverage and benefits · Walter Prinz
medium
C3-M4
C3-M4: UnitedHealthcare on an existing Brooklyn Heights chart
Healthcare · Coverage and benefits · Sam Nguyen
medium
C4-E1
C4-E1: Botox cost inquiry
Healthcare · Cosmetic concierge · Bettina Rausch
easy
C4-E1-BG
C4-E1-BG: Botox cost inquiry
Healthcare · Cosmetic concierge · Bettina Rausch
easy
C4-E1-SIG
C4-E1-SIG: Botox cost inquiry
Healthcare · Cosmetic concierge · Bettina Rausch
easy
C4-E3
C4-E3: Botox at the Windermere office
Healthcare · Cosmetic concierge · Gloria Beaumont
easy
C4-H1
C4-H1: Botox consult with deposit
Healthcare · Cosmetic concierge · Franklin Osei
hard
C4-H2
C4-H2: Botox on an existing cosmetic consult
Healthcare · Cosmetic concierge · Maria Alvarez
hard
C4-H3
C4-H3: Filler consult for an existing patient
Healthcare · Cosmetic concierge · Sam Nguyen
hard
C4-H4
C4-H4: Existing patient Botox after Windermere cannot do cosmetic
Healthcare · Cosmetic concierge · Alice Romano
hard
C4-M1
C4-M1: Microneedling consult
Healthcare · Cosmetic concierge · Selina Marsh
medium
C4-M2
C4-M2: Cheek filler consult
Healthcare · Cosmetic concierge · Lorraine Hobbs
medium
C4-M3
C4-M3: Chemical peel consult, no deposit
Healthcare · Cosmetic concierge · Ruth Ellinger
medium
C4-M4
C4-M4: Microneedling price and CareCredit, no consult
Healthcare · Cosmetic concierge · Tessa Lang
medium
C5-E1
C5-E1: Paying by card over the phone
Healthcare · Billing and payments · Paul Hines
easy
C5-E1-BG
C5-E1-BG: Paying by card over the phone
Healthcare · Billing and payments · Paul Hines
easy
C5-E1-SIG
C5-E1-SIG: Paying by card over the phone
Healthcare · Billing and payments · Paul Hines
easy
C5-E3
C5-E3: Card on file to hold an appointment
Healthcare · Billing and payments · Carl Nguyen
easy
C5-H1
C5-H1: Large balance, cannot pay in full
Healthcare · Billing and payments · Maria Alvarez
hard
C5-H2
C5-H2: Balance question then move August 20 visit
Healthcare · Billing and payments · Jordan Lee
hard
C5-H3
C5-H3: Itemized balance
Healthcare · Billing and payments · Alice Romano
hard
C5-H4
C5-H4: Windermere balance, visit charge, then CareCredit and a link
Healthcare · Billing and payments · Alice Romano
hard
C5-M1
C5-M1: Unrecognized bill
Healthcare · Billing and payments · Jordan Lee
medium
C5-M2
C5-M2: Disputed missed-visit fee
Healthcare · Billing and payments · Jordan Lee
medium
C5-M3
C5-M3: A bill the caller is sure they received
Healthcare · Billing and payments · Sam Nguyen
medium
C5-M4
C5-M4: Explain the visit charge, do not pay
Healthcare · Billing and payments · Jordan Lee
medium
R-E1
R-E1: Ask for a person
Healthcare · Regulatory adherence · Harriet Dowd
easy
R-E1-BG
R-E1-BG: Ask for a person
Healthcare · Regulatory adherence · Harriet Dowd
easy
R-E1-SIG
R-E1-SIG: Ask for a person
Healthcare · Regulatory adherence · Harriet Dowd
easy
R-E2
R-E2: Spreading infection with fever
Healthcare · Regulatory adherence · Bill Tanaka
easy
R-H1
R-H1: What the biopsy results say
Healthcare · Regulatory adherence · Jordan Lee
hard
R-H2
R-H2: Accutane refill
Healthcare · Regulatory adherence · Jordan Lee
hard
R-H3
R-H3: Dupixent authorization
Healthcare · Regulatory adherence · Maria Alvarez
hard
R-H4
R-H4: Lab results, portal, then a follow-up to discuss them
Healthcare · Regulatory adherence · Jordan Lee
hard
R-M1
R-M1: Biopsy results
Healthcare · Regulatory adherence · Jordan Lee
medium
R-M2
R-M2: Pay the balance by card now
Healthcare · Regulatory adherence · Jordan Lee
medium
R-M3
R-M3: Xanax refill
Healthcare · Regulatory adherence · Alice Romano
medium
R-M4
R-M4: Triamcinolone refill
Healthcare · Regulatory adherence · Sam Nguyen
medium
C1-E1
C1-E1: Message for Daniel Okonkwo
Legal · Reception and routing · Renee Whitmore
easy
C1-E1-BG
C1-E1-BG: Message for Daniel Okonkwo
Legal · Reception and routing · Renee Whitmore
easy
C1-E1-SIG
C1-E1-SIG: Message for Daniel Okonkwo
Legal · Reception and routing · Renee Whitmore
easy
C1-E2
C1-E2: Demands a person immediately
Legal · Reception and routing · Gordon Fitzhugh
easy
C1-H1
C1-H1: Third party asks about mother's case
Legal · Reception and routing · Eleanor Vance
hard
C1-H2
C1-H2: Message then premises intake
Legal · Reception and routing · Sam Porter
hard
C1-H3
C1-H3: Medical emergency on the line
Legal · Reception and routing · Inez Calderon
hard
C1-H4
C1-H4: Injured relative cannot speak
Legal · Reception and routing · Corinne Halberg
hard
C1-M1
C1-M1: Returning caller message with lookup
Legal · Reception and routing · Dana Whitfield
medium
C1-M2
C1-M2: Identification fails twice
Legal · Reception and routing · Curtis Beaumont
medium
C1-M3
C1-M3: Cut-off number then complete
Legal · Reception and routing · Wendell Marsh
medium
C1-M4
C1-M4: New auto accident screening checks
Legal · Reception and routing · Harriet Voss
medium
C2-E1
C2-E1: Conflict hit, Vertex Logistics
Legal · Conflicts and barred callers · Howard Fairchild
easy
C2-E1-BG
C2-E1-BG: Conflict hit, Vertex Logistics
Legal · Conflicts and barred callers · Howard Fairchild
easy
C2-E1-SIG
C2-E1-SIG: Conflict hit, Vertex Logistics
Legal · Conflicts and barred callers · Howard Fairchild
easy
C2-E2
C2-E2: Caller already represented elsewhere
Legal · Conflicts and barred callers · Marcus Oyelaran
easy
C2-H1
C2-H1: Conflict unclear, Harlow Properties
Legal · Conflicts and barred callers · Bernice Tolliver
hard
C2-H2
C2-H2: Conflict unclear, hospital and surgeon
Legal · Conflicts and barred callers · Gloria Mensah
hard
C2-H3
C2-H3: Insurance adjuster calls
Legal · Conflicts and barred callers · Nathaniel Croft
hard
C2-H4
C2-H4: Other driver reveals after looking like a new client
Legal · Conflicts and barred callers · Wade Killian
hard
C2-M1
C2-M1: Conflict hit, Northgate Insurance
Legal · Conflicts and barred callers · Selma Ridgeway
medium
C2-M2
C2-M2: Refuses to name the other side
Legal · Conflicts and barred callers · Elton Bragg
medium
C2-M3
C2-M3: Says she is firing her lawyer
Legal · Conflicts and barred callers · Marguerite Okafor
medium
C2-M4
C2-M4: Consulted a lawyer but did not hire
Legal · Conflicts and barred callers · Lois Penney
medium
C3-E1
C3-E1: Bankruptcy matter declined
Legal · Eligibility gates · Silas Dunmore
easy
C3-E1-BG
C3-E1-BG: Bankruptcy matter declined
Legal · Eligibility gates · Silas Dunmore
easy
C3-E1-SIG
C3-E1-SIG: Bankruptcy matter declined
Legal · Eligibility gates · Silas Dunmore
easy
C3-E2
C3-E2: Family matter declined
Legal · Eligibility gates · Marguerite Okafor
easy
C3-H1
C3-H1: Caller starts the story before conflict check
Legal · Eligibility gates · Yvonne Pressley
hard
C3-H2
C3-H2: Filing deadline expired
Legal · Eligibility gates · Pauline Hart
hard
C3-H3
C3-H3: Tight deadline but books intake
Legal · Eligibility gates · Nadine Carlisle
hard
C3-H4
C3-H4: Employment in Washington clears screening
Legal · Eligibility gates · Wilhelmina Prado
hard
C3-M1
C3-M1: Medical malpractice in California
Legal · Eligibility gates · Yvonne Pressley
medium
C3-M2
C3-M2: Workers comp in New York
Legal · Eligibility gates · Caroline Delaney
medium
C3-M3
C3-M3: Auto accident in Arizona
Legal · Eligibility gates · Rita Chen
medium
C3-M4
C3-M4: Immigration matter declined
Legal · Eligibility gates · Rafael Osorio
medium
C4-E1
C4-E1: Intake recorded for auto accident
Legal · Intake and documents · Nadine Carlisle
easy
C4-E1-BG
C4-E1-BG: Intake recorded for auto accident
Legal · Intake and documents · Nadine Carlisle
easy
C4-E1-SIG
C4-E1-SIG: Intake recorded for auto accident
Legal · Intake and documents · Nadine Carlisle
easy
C4-E2
C4-E2: Intake carries screened values
Legal · Intake and documents · Martin Iwu
easy
C4-H1
C4-H1: Product injury intake with packet and note
Legal · Intake and documents · Franklin Deshpande
hard
C4-H2
C4-H2: Consumer intake, declines booking
Legal · Intake and documents · Estelle Kowalczyk
hard
C4-H3
C4-H3: Employment intake in Washington with packet and note
Legal · Intake and documents · Clara Whitman
hard
C4-H4
C4-H4: Medical malpractice Florida intake with records
Legal · Intake and documents · Aisha Rahman
hard
C4-M1
C4-M1: Medical records authorization
Legal · Intake and documents · Franklin Deshpande
medium
C4-M2
C4-M2: Witness detail captured as note
Legal · Intake and documents · Franklin Deshpande
medium
C4-M3
C4-M3: Packet by text message
Legal · Intake and documents · Priya Nair
medium
C4-M4
C4-M4: Auto accident intake with packet and records
Legal · Intake and documents · Chester Lang
medium
C5-E1
C5-E1: Books first offered evaluation slot
Legal · Fees and booking · Delphine Mercer
easy
C5-E1-BG
C5-E1-BG: Books first offered evaluation slot
Legal · Fees and booking · Delphine Mercer
easy
C5-E1-SIG
C5-E1-SIG: Books first offered evaluation slot
Legal · Fees and booking · Delphine Mercer
easy
C5-E2
C5-E2: Declines after fee disclosure
Legal · Fees and booking · Percival Ndiaye
easy
C5-H1
C5-H1: Medical malpractice booked in Florida
Legal · Fees and booking · Amina Okoro
hard
C5-H2
C5-H2: Book then cancel and rebook
Legal · Fees and booking · Delphine Mercer
hard
C5-H3
C5-H3: Mumbled agreement is not a yes
Legal · Fees and booking · Lorraine Pike
hard
C5-H4
C5-H4: Premises evaluation booked in Texas
Legal · Fees and booking · Hector Salinas
hard
C5-M1
C5-M1: Contingency fee hold and confirm
Legal · Fees and booking · Delphine Mercer
medium
C5-M2
C5-M2: Workers comp booking in Florida
Legal · Fees and booking · Martin Iwu
medium
C5-M3
C5-M3: Hourly consumer consultation
Legal · Fees and booking · Estelle Kowalczyk
medium
C5-M4
C5-M4: Employment evaluation booked in Washington
Legal · Fees and booking · Marisol Quintana
medium
R-E1
R-E1: Existing client asks for status
Legal · Clients and refusals · Thomas Eckhart
easy
R-E1-BG
R-E1-BG: Existing client asks for status
Legal · Clients and refusals · Thomas Eckhart
easy
R-E1-SIG
R-E1-SIG: Existing client asks for status
Legal · Clients and refusals · Thomas Eckhart
easy
R-E2
R-E2: Settlement offer advice refused
Legal · Clients and refusals · Thomas Eckhart
easy
R-H1
R-H1: Impersonating firm staff
Legal · Clients and refusals · Karen Delacroix
hard
R-H2
R-H2: Asks to delete the recording
Legal · Clients and refusals · Vince Holloway
hard
R-H3
R-H3: Prompt injection then crash intake
Legal · Clients and refusals · Raymond Cho
hard
R-H4
R-H4: Client status then insists on settlement advice
Legal · Clients and refusals · Thomas Eckhart
hard
R-M1
R-M1: Asks what the case is worth
Legal · Clients and refusals · Estelle Kowalczyk
medium
R-M2
R-M2: Is eighty thousand in the right area
Legal · Clients and refusals · Percival Ndiaye
medium
R-M3
R-M3: Claims a matter the firm has no record of
Legal · Clients and refusals · Jordan Lee
medium
R-M4
R-M4: Client status then message for case manager
Legal · Clients and refusals · Thomas Eckhart
medium
R-E1
R-E1: Demands a person immediately
Customer Support · Regulatory adherence · Jordan Ellis
easy
R-E1-BG
R-E1-BG: Demands a person immediately
Customer Support · Regulatory adherence · Jordan Ellis
easy
R-E1-SIG
R-E1-SIG: Demands a person immediately
Customer Support · Regulatory adherence · Jordan Ellis
easy
R-E2
R-E2: Corvallis hours and the AI question
Customer Support · Regulatory adherence · Leona Briggs
easy
R-H1
R-H1: Total member insists on 60 days for a phone
Customer Support · Regulatory adherence · Glen Aldridge
hard
R-H2
R-H2: Gift-card scam after money already sent
Customer Support · Regulatory adherence · Rosalind Baptiste
hard
R-H3
R-H3: Return label on a swollen power bank
Customer Support · Regulatory adherence · Amina Kalu
hard
R-H4
R-H4: Scam report, then the Bellwether return window
Customer Support · Regulatory adherence · Rosalind Baptiste
hard
R-M1
R-M1: Two identity failures
Customer Support · Regulatory adherence · Dana Whitlock
medium
R-M2
R-M2: Pretexting on a relative's account
Customer Support · Regulatory adherence · Marisol Whitlock
medium
R-M3
R-M3: Caller reads out a full card number
Customer Support · Regulatory adherence · Dana Whitlock
medium
R-M4
R-M4: Fake 399 charge, no money sent
Customer Support · Regulatory adherence · Rosalind Baptiste
medium
T1-E1
T1-E1: Haul-away with a delivery
Customer Support · Orders and delivery · Camille Duong
easy
T1-E1-BG
T1-E1-BG: Haul-away with a delivery
Customer Support · Orders and delivery · Camille Duong
easy
T1-E1-SIG
T1-E1-SIG: Haul-away with a delivery
Customer Support · Orders and delivery · Camille Duong
easy
T1-E2
T1-E2: Delivery and installation policy
Customer Support · Orders and delivery · Harper Lindstrom
easy
T1-H1
T1-H1: Move a refrigerator delivery
Customer Support · Orders and delivery · Dana Whitlock
hard
T1-H2
T1-H2: Late range delivery change
Customer Support · Orders and delivery · Nadia Grant
hard
T1-H3
T1-H3: Sunday fridge delivery then Monday
Customer Support · Orders and delivery · Dana Whitlock
hard
T1-H4
T1-H4: Cancel a shipped laptop, then the return window
Customer Support · Orders and delivery · Marcus Iyer
hard
T1-M1
T1-M1: Where is the unshipped speaker
Customer Support · Orders and delivery · Selina Cortez
medium
T1-M2
T1-M2: Cancel an unshipped speaker
Customer Support · Orders and delivery · Selina Cortez
medium
T1-M3
T1-M3: Quote a free fridge delivery move
Customer Support · Orders and delivery · Dana Whitlock
medium
T1-M4
T1-M4: Quote a late range delivery change
Customer Support · Orders and delivery · Nadia Grant
medium
T2-E1
T2-E1: General return window
Customer Support · Returns and refunds · Nora Ellison
easy
T2-E1-BG
T2-E1-BG: General return window
Customer Support · Returns and refunds · Nora Ellison
easy
T2-E1-SIG
T2-E1-SIG: General return window
Customer Support · Returns and refunds · Nora Ellison
easy
T2-E2
T2-E2: Restocking fee schedule
Customer Support · Returns and refunds · Bennett Shaw
easy
T2-H1
T2-H1: Return a phone with the restocking fee
Customer Support · Returns and refunds · Priya Raman
hard
T2-H2
T2-H2: Ohio drone restocking exemption
Customer Support · Returns and refunds · Owen Tsai
hard
T2-H3
T2-H3: Marketplace headphone return
Customer Support · Returns and refunds · Tomas Ferreira
hard
T2-H4
T2-H4: Return the phone, label, then refund status
Customer Support · Returns and refunds · Priya Raman
hard
T2-M1
T2-M1: Activatable window as a Total member
Customer Support · Returns and refunds · Glen Aldridge
medium
T2-M2
T2-M2: Laptop past the 15-day window
Customer Support · Returns and refunds · Marcus Iyer
medium
T2-M3
T2-M3: Where the monitor refund is
Customer Support · Returns and refunds · Marcus Iyer
medium
T2-M4
T2-M4: Washington drone restocking quote
Customer Support · Returns and refunds · Nadia Grant
medium
T3-E1
T3-E1: Third-party repair and the warranty
Customer Support · TechCrew service · Quinn Adler
easy
T3-E1-BG
T3-E1-BG: Third-party repair and the warranty
Customer Support · TechCrew service · Quinn Adler
easy
T3-E1-SIG
T3-E1-SIG: Third-party repair and the warranty
Customer Support · TechCrew service · Quinn Adler
easy
T3-E2
T3-E2: What TechCrew is
Customer Support · TechCrew service · Ivy Chen
easy
T3-H1
T3-H1: Book a Total-covered bench repair
Customer Support · TechCrew service · Grace Okonkwo
hard
T3-H2
T3-H2: Recalled space heater repair
Customer Support · TechCrew service · Victor Nunes
hard
T3-H3
T3-H3: Book a bench visit then cancel it
Customer Support · TechCrew service · Grace Okonkwo
hard
T3-H4
T3-H4: Plans, coverage, book, then cancel
Customer Support · TechCrew service · Grace Okonkwo
hard
T3-M1
T3-M1: Total coverage on a laptop that will not charge
Customer Support · TechCrew service · Grace Okonkwo
medium
T3-M2
T3-M2: Dropped-phone protection-plan deductible
Customer Support · TechCrew service · Priya Raman
medium
T3-M3
T3-M3: Cracked laptop screen with no coverage
Customer Support · TechCrew service · Marcus Iyer
medium
T3-M4
T3-M4: Protection plans on the phone account
Customer Support · TechCrew service · Priya Raman
medium
T4-E1
T4-E1: Plus and Total membership pricing
Customer Support · Membership · Paige Lang
easy
T4-E1-BG
T4-E1-BG: Plus and Total membership pricing
Customer Support · Membership · Paige Lang
easy
T4-E1-SIG
T4-E1-SIG: Plus and Total membership pricing
Customer Support · Membership · Paige Lang
easy
T4-E2
T4-E2: Membership benefits policy
Customer Support · Membership · Rowan Hale
easy
T4-H1
T4-H1: Cancel Plus after one save offer
Customer Support · Membership · Selina Cortez
hard
T4-H2
T4-H2: Upgrade Plus to Total
Customer Support · Membership · Selina Cortez
hard
T4-H3
T4-H3: Cancel Total after the proration readback
Customer Support · Membership · Dana Whitlock
hard
T4-H4
T4-H4: Quote cancel, refuse the save, then confirm
Customer Support · Membership · Felix Moreau
hard
T4-M1
T4-M1: Plus status and renewal date
Customer Support · Membership · Selina Cortez
medium
T4-M2
T4-M2: Already on Total
Customer Support · Membership · Dana Whitlock
medium
T4-M3
T4-M3: No membership on the account
Customer Support · Membership · Marcus Iyer
medium
T4-M4
T4-M4: Quote a Plus to Total upgrade
Customer Support · Membership · Selina Cortez
medium
T5-E1
T5-E1: Price Match Guarantee policy
Customer Support · Price match · Sasha Voss
easy
T5-E1-BG
T5-E1-BG: Price Match Guarantee policy
Customer Support · Price match · Sasha Voss
easy
T5-E1-SIG
T5-E1-SIG: Price Match Guarantee policy
Customer Support · Price match · Sasha Voss
easy
T5-E2
T5-E2: Open-box grades and price matching
Customer Support · Price match · Miles Calder
easy
T5-H1
T5-H1: Halo soundbar price match at Rivertide
Customer Support · Price match · Felix Moreau
hard
T5-H2
T5-H2: Marketplace headphone price match
Customer Support · Price match · Tomas Ferreira
hard
T5-H3
T5-H3: Second price match on the same soundbar
Customer Support · Price match · Felix Moreau
hard
T5-H4
T5-H4: Mini soundbar match at Crestline Audio
Customer Support · Price match · Felix Moreau
hard
T5-M1
T5-M1: Price match on an open-box TV
Customer Support · Price match · Felix Moreau
medium
T5-M2
T5-M2: Price match at an unqualified retailer
Customer Support · Price match · Felix Moreau
medium
T5-M3
T5-M3: Price match on an out-of-stock offer
Customer Support · Price match · Felix Moreau
medium
T5-M4
T5-M4: Price not lower on the Halo
Customer Support · Price match · Felix Moreau
medium