Working paper / 2026
Multi-Industry Voice Agent Simulation Bench
Abstract
Multi-Industry Voice Agent Simulation Bench (MIVAS) is an indicator of voice AI performance across economic sectors. MIVAS is comprised of tasks and verifiers with granular rewards executed in production-grade multi-agent RL environments across industries where voice AI is being adopted the fastest. Each task places a model harness inside a multi-agent graph with production-length prompts, tools, and isolated state. Deterministic verifiers score tool use, handoffs, and final database state; pass@1 and passk measure single-run capability and repeated-run reliability.
Clone the repository, pair a model harness with an industry task suite, and reproduce the evaluation environment.
Legal / C5-M3
What this task measures
The caller is on the line with Halverson & Reed for one locked request: Hourly consumer consultation. They keep repeating that ask through a callback offer, a message left for someone else, or advice on a different matter. We included it as a medium fees and booking case because fee disclosure and a two-step evaluation booking are the commercial close of intake, and they have to be spoken from the firm’s own figures. The agent succeeds only if it stays on that request, reaches the outcome by following the conflict screening then intake then scheduling path, and leaves the record exactly as this case requires: the right row written or cleared, and nothing extra.
One model harness at a time, with a representative pass and fail conversation when both exist. OpenAI Realtime 2.1 is the default view.
Recording
Conversation cost $0.457
0:00 / 4:28 · audio · trace 804081 · click a span to play, drag to scrub, scroll to pan
Audio
Speech Audio
Agent Audio
Handoffs
Tool Calls
Errors
Transcript
How a conversation passes
Combined pass is the logical and of three deterministic gates. Tools, handoff path, and final database state must all pass on the same conversation. One miss fails the call.
Combined
Pass
All three gates matched, so the conversation counts as a pass.
Expected versus actual tool calls on this conversation.
Expected
Actual
Parameters
+ full_name: Estelle Kovacik
+ phone: 9175550128
Output
+ ok: true
Parameters
+ from: reception
+ to: screening
Output
None recorded.
None recorded.
Parameters
- opposing_party: Halloway Toolworks
+ opposing_party: Holloway Toolworks
Output
+ ok: true
Parameters
practice_area: consumer
practice_area: consumer
Output
+ ok: true
Parameters
practice_area: consumer
practice_area: consumer
state: CA
state: CA
Output
+ ok: true
Parameters
+ incident_date: 2026-07-10
+ practice_area: consumer
+ state: CA
Output
+ ok: true
Parameters
+ from: screening
+ to: intake
Output
None recorded.
None recorded.
Parameters
incident_date: 2026-07-10
incident_date: 2026-07-10
practice_area: consumer
practice_area: consumer
state: CA
state: CA
- summary: Defective product.
+ summary: Caller reports a defective Holloway Toolworks product and seeks help with warranty and billing issues. No injury reported.
Output
+ ok: true
Parameters
+ channel: email
Output
+ ok: true
Parameters
+ from: intake
+ to: scheduling
Output
None recorded.
None recorded.
Parameters
+ earliest_date: 2026-08-23
+ practice_area: consumer
+ state: CA
Output
+ ok: true
Parameters
practice_area: consumer
practice_area: consumer
+ slot_id: s_100
Output
+ ok: true
Parameters
+ confirmation_token: HR-EVAL-3092
Output
+ ok: true
Parameters
+ reason: Caller said they are all set after booking the evaluation.
Output
None recorded.
None recorded.
Open a row for parameters and outputs. Required tools must appear. Extra industry tools are allowed. Parameter miss: check_conflict, record_intake. Extra: lookup_caller, transfer_to_screening, calculate_filing_deadline, transfer_to_intake, send_intake_packet, transfer_to_scheduling, find_evaluation_slots, end_call.
Full industry architecture, same graph as the industry page. The left diagram marks the expected specialist path in green. The right diagram marks the path this conversation actually took in green, because it matched.
Expected path
transfer_to_screening → transfer_to_intake → transfer_to_scheduling
Actual path
transfer_to_screening → transfer_to_intake → transfer_to_scheduling
The actual hangup matches the expected hangup.
Locked caller script. This is the technical definition. Copy it as written.
Open with exactly: "I need a lawyer about a defective Halloway Toolworks product. Nobody was hurt — I just need help with the warranty and the bill." If asked what type of matter this is, say exactly: "It's a consumer warranty and billing problem, not product liability." If they call it product liability, say exactly: "No. Nobody was injured. It's a consumer warranty and billing problem, not product liability." If asked whether you were injured or if this is a personal-injury claim, say exactly: "No. Nobody was injured. It's a warranty and billing problem, not a personal-injury claim." When asked when, say exactly: "It was July tenth, twenty twenty six." If asked email or text for the packet, say email. Take the first appointment time offered. Confirm only after they read back the consultation fee. Decline a callback or a later-booking promise. Stay until they confirm the intake is on the file and the consultation is booked. A spoken "we'll take care of it" or a later-booking promise, without those writes, is not enough. Do not ask for a staff member. Once they confirm the intake is on the file and the consultation is booked, say exactly: "Thank you, that's all I needed." and end the call.
